Our beautiful Ace claw in many amazing colors
Measure: H:4 cm W:8,5 cm
Design by Pico
Delivery & Returns
Delivery & Returns
We strive to send the order within 1-3 business days – but we inform you that in busy periods like Christmas we can have an extended delivery time.
As soon as your order and payment is registered you will receive a mail with a tracking no.
In case of delays, backorders or sold out items we strive to inform you asap to find a solution. Fx return your payment or help you find a corresponding product.
If a price obviously is incorrect and you fairly should have discovered this, we are not obligated to sell the product at the wrong price.
We offer free shop delivery with GLS on all danish orders over DKK 250. For order under DKK 250 we charge DKK 29.
For home delivery orders over DKK 250 we charge DKK 29.
For home delivery orders under DKK 250 we charge DKK 49.
For outside DK, we offer delivery with GLS from DKK 115 to DKK 400.
Once you have notified us that you will regret your purchase, you have 14 days to send the item back to us.
We kindly ask you to complete: Return Form
You must pay for the package to be returned, and you are responsible if damage occurs during transport. Please be sure to pack your items in correct and proper packaging without using the original packaging as outer packaging.
Exchange to another item:
You are always welcome to exchange to another item in one of our stores in Copenhagen or Aarhus within 14 days with your receipt.
It's not possible to make a returns in our physical stores, but we offer to exchange your item(s) to another product or a voucher for our physical stores.
No right of withdrawal:
These agreements cannot be undone:
- Delivery of goods that are made to your specifications or have a clear personal touch.
The condition of the item when you send it back:
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, it may lead to a decrease in the value of the item.
Refund of the purchase amount:
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs in DK (however, this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement.
We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us proof of having returned it.
We only accept packages that are sent directly to the address.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.
This means that you have a right to make a complaint for 24 months.
You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.
If the compliant is justified and approved by us, we will send you a GLS return label by mail, that you can place on the parcel and ship back to us. The item must always be sent back in proper packaging. We're not taking in compliants that we haven't been informed by first and which is not approved by our customer service.
We only accept packages that are sent directly to the address.
When you return the item, please enclose a detailed description of the problem as well as your contact information.
The cost of returning is covered by the buyer.
We only accept packages that are sent directly to return addresses. We will not make a pick up at the post office.
The amount will be refunded to the account the item was purchased from.
How To Take Care of Your Pico Jewelry
To maintain your jewelry in their best condition, we recommend that you keep your jewelry in our airtight Pico bags when not in use. In this way you avoid your jewelry getting dark (tarnish/oxidize). Silver and gold-plated jewelry becomes dark from for example sweat, sulfur, chlorine and from the oxygen we breathe in. Therefore, avoid having them laying on the bedside table or having them hanging on a jewelry rack in the bathroom where the humidity is high.
Take off your jewelry when you bathe, swim and play sports. Your jewelry should be applied as the last thing in your daily attire. Therefore, avoid applying perfume or other cosmetic products directly to your jewelry as the surface can be damaged.
How To Clean Your Pico Jewelry
- Use jewelry cleaner to keep your jewelry neat and shiny. The liquid can help remove possible oxidation, which will occur quite naturally after use. The jewelry cleaner should preferably be a liquid that can be bought in a any big supermarket.
- If you experience dirt on your jewelry, this can be removed by placing them in a bowl of lukewarm mild soapy water. Then gently use a soft toothbrush to remove the dirt. By following this guide, you can maintain your jewelry and their coating longer and it is part of the maintenance to clean the jewelry.
Pico jewelry is primarily made of 24 carat gold-plated brass, silver-plated brass, sterling silver and 24 carat gold-plated sterling silver.
Our silver is sterling silver, 925. 925 means that 92,5% is pure silver and the remaining part is copper. Silver is a soft material. Silver oxidizes/tarnishes over time when it is exposed to mixed other humidity. This problem can be solved by cleaning your jewelry with liquid jewelry cleaner.
We are using brass as a base material in many of our jewelry styles, after they have been gilded with 24 carat gold or fine silver. Brass is a mixture of copper and zinc. This metal is is very similar too silver which is why it is often used for larger jewelry, as it is cheaper to use, but still a pure material. Some people experience becoming “green” on their finger when they wears jewelry made of gold-plated or silver-plated brass. This can happen to the coating when the jewelry is been using over time and the skin comes in direct contact with the copper in the brass or if your PH value is high.
Silver Plating & Gold Plating
Silver plating and gold plating is a surface treatment that is often used for bijouteri. The advantage by using brass is, the gilding binds significantly better on brass than on other materials. Pico jewelry is silver plated with fine silver or 24 carat gold on the brass. The surface treatment will eventually fade off due wearing and the base material will appear.
The surface treatment will fade faster if you regularly use hand sanitizer or if your jewelry comes in contact with water and soap. Especially rings will often fade faster than earrings, necklaces or bracelets.
Why do some people react when using jewelry?
All Picos jewelry is nickel free. However some people still reacts by wearing the jewelry. This may be because these individuals cannot tolerate metals such as; silver, brass, copper or gold. But as with all other allergies, you have to try it out as it is different for person to person. It can be compared to, among other things, food, dust and pollen.
If some experience that you become “green” on your finger, for example, by wearing a gold-plated or silver-plated brass ring, it is not due to an allergic reaction. On the other hand, it is a reaction that occurs when the silver-plating or gold-plating wears off and the brass (which is the basic material of the ring) is in direct contact with the skin or if your PH value is high.
If you experience that the earlobe or the hook of the ear turns black, this is also due to a natural reaction an most ofte occurs in people who have recently had holes made in their ears or if your PH value is high. However, it is important to have something in the ears so that the hole does not grow together. Failure to do so may result in the skin attempting to close the hole. It is this reaction that that attacks the metal and makes it black. It takes 2 years for a hole to heal.
The base material of creoles such as Rainy Hoop, Sea Crystal Stud and Siri Crystal Stud is silver, which is a soft material. Over time and with regular use, these products will loose their shape if you are not careful. The rod will often move down slightly due to pressure when closed. This can result in the earring not opening and closing properly. This problem can be solved to lifting the rod a bit with your little finger until it can be opened and closed again. If you are unsure about doing this you are always welcome to stop by Pico’s workshop on Grønnegade and get help.
Oxidation of jewelry is not a complaint, but part of the maintenance. When you experience that your jewelry gets dark, it is because they tarnish/oxidize, which is a natural reaction. This is always due to external influences such as sweat, sulfur or chlorine-containing surroundings, but also from the oxygen in the air.
A chain can “break” in several ways. One way may be because the eyelet or lock has opened slightly and the chain falls out and goes apart. If the chain is broken in the middle of the chain, it is most often due to the chain being slightly overloaded. This usually happens due to a lot of small pulls in the chain, or if the chain has got stuck in something.
Picos workshop can in most cases help reassemble the chain by tying the chain together with silver wire or double wire. However, if the chain has been pulled too much, the joints will be porous and easily break again. In this case, the workshop assesses whether a repair can be carried out and last.
Pico has its own workshop, which is happy to help with complaints and repairs. The staff will receive these in Picos own shops and then pass them on to the workshop.
At Pico, we do not take reservations for lost earrings, rings or other types of jewelry or hair accessories. We do not either take reservations for broken tooths on claws. It is the customer’s own responsibility keep an eye on the maintenance of one’s jewelry and contact Picos store or webshop if problems arise that need to be repaired.
Stones & Pearls
We work with Nanocrystals® in most of our jewelry. These crystals are man-made (made in a laboratody) and of very high quality. The advantage of these man-made crystals is the beautiful color palette. As used in our Rainy Hoops, Siri Hoops, Alphabet Stud and Pendants, Fruit Stud m.m. In some cases we also use Swarovski crystals, but due to the smaller color scale at Swarovski we prefer Nanocrystals®.
We use culture freshwater pearls, which are created and produced with the help of humans. Tissue or a plastic ball is inoculated into the freshwater mussel to irritate it. The mussel then tries to get rid of the irritation by isolating the mussel in a layer of mother of pearl and thereby forming the freshwater pearl. This process can take up to 2-3 years or longer. Used in Aubree Hoops, Aline Earring and Desiree Earring.
This is a gem often used for fashion jewelry. This bead consists of a plastic ball, where the crushed mother of pearl is placed on the outside of the ball. The fashion pearls we use are of very high quality and specially made for jewelry.
We use glass beads from the Czech Republic. These are in pressed glass and we get then made in the current colors we use in the collections. These are used in our Sweet Dream collection.
In our hand-sewn bracelet (Candycrush Bracelet, Flower Power Bracelet, Bubble Bracelet ect.) the glass beads and bracelets are made i India.
Materials - Pico Hair Accessories & Jewelry
Our hair claws and clips are made from cellulose acetate.
Cellulose acetate is an Eco-friendly and plant-based material which consists of plant cells, it is found in cotton and wood when mixed with acetic acid and we get the material, which appears similar to plastic, we can use for our products.
Unlike plastic, acetate is easy and environmentally friendly to decompose.
Our largest manufacturer is, as the only ones in China, ‘Global Recycled Material Certificate’ and Smeta certified, which ensures that the products are produced in recycled material under the best conditions to ensure environmentally friendly manufacturing and that we know that good working conditions are paramount.
Acetate is best known as the material used for spectacle frames because it is super strong, flexible and hypoallergenic. These benefits make acetate the perfect material to use in the manufacture of our hair accessories. Acetate is a more expensive material than plastic (acrylic), but it is in turn Eco-friendly and has an unsurpassed durability.
We make our jewelry in pure metals and we are members of FORCE Technology where we are registered as Pico. We use sterling silver and brass as a base for all our jewelry.
The jewelry components are produced in France, Thailand, India and China. They are then plated with 24-karat gold or fine silver in Denmark. Then all jewelry are being processed at our own jewelry workshop in Grønnegade in Copenhagen.
It is important to us that our gold and silver plating of the jewelery is the best quality, therefore we choose to do it in Denmark where we know all requirements for an environmentally conscious process are met. Our gold and silver plating are ISO 9001 and ISO 14001 certified.
All jewelry comes through our own in-house jewelry workshop. The jewelry are shaped, assembled and controlled before being packed and sent out to our stores and retailers in Denmark and around the world.