Delivery & Return

Delivery

We ship within 1–3 business days in Denmark and 3–5 business days outside Denmark. During busy periods such as Christmas, delivery times may be longer.

As soon as your order and payment are registered, you will receive a confirmation email with a tracking number. In case of delays, backorders or sold-out items, we will contact you to arrange a refund or a similar product.

Shipping rates

Denmark, GLS parcel shop: Free on orders over DKK 299. Under DKK 299: DKK 29.
Denmark, home delivery: DKK 29 on orders over DKK 299. Under DKK 299: DKK 49.
Outside Denmark: DKK 115–400 with GLS, depending on destination. Shipping is calculated at checkout.

Please collect parcels sent to a GLS shop within five working days. Uncollected parcels are returned to us, and the shipping cost may be charged to the customer.

Returns and right of withdrawal

As a consumer, you have 14 days to withdraw from your purchase. The period runs from the day you receive your item.

To exercise your right of withdrawal, notify us within 14 days using our online withdrawal form or by email to info@picocopenhagen.com. Refusing to accept delivery does not count as a valid cancellation unless you notify us at the same time.

After notifying us, you must return the item within 14 days.

How to return

Please complete our return form and enclose it with the parcel.

You cover the return shipping. We do not issue return labels. Please use a tracked service; we do not recommend DAO. We only accept parcels sent directly to the return address, not to a parcel shop or post office.

You are responsible for the item until it reaches us, so please pack it carefully and do not use the original packaging as outer packaging.

Partial returns

If you ordered several items, you may return one or more of them. Original shipping is not refunded if you keep part of the order.

Exchanges

You are welcome to exchange for another item in our Copenhagen or Aarhus stores within 14 days, with your receipt. Refunds are not processed in the physical stores, only exchanges for another product or a store voucher.

Items excluded from withdrawal

The right of withdrawal does not apply to goods made to your specifications or with a clear personal touch.

Condition of returned items

If an item has lost value because you have handled it beyond what is necessary to establish its nature, characteristics and function, only part of the purchase price may be refunded. In some cases, only the shipping cost is refunded. We recommend returning items in their original packaging; missing original packaging may reduce the refund.

Refunds

We refund all payments received from you, including standard delivery costs within Denmark, no later than 14 days after we receive your notice of withdrawal. If you chose a more expensive delivery option than our cheapest standard, the difference is not refunded.

Refunds are issued to the original payment method unless otherwise agreed. We may withhold the refund until we have received the item, or until you provide proof that you have sent it back.

Return address

Pico ApS
Svanemøllevej 58
2900 Hellerup
Denmark

The customer covers return shipping. We only accept parcels sent directly to this address, and we do not collect from post offices.

Right of complaint

The Danish Sale of Goods Act applies to consumer purchases with us, giving you a 24-month right of complaint. Please contact us before returning an item. If your complaint is justified, you may be entitled to repair, replacement, a refund, or a price reduction, depending on the circumstances.

Email info@picocopenhagen.com with photos of the item and your order number. You must complain within a reasonable time after discovering the defect; a complaint made within two months of discovery is always timely.

If the complaint is approved, we will email you a GLS return label. Please pack the item properly and enclose a description of the fault. If the complaint is justified, we refund reasonable shipping costs. Please keep your dispatch receipt so we can process the refund.

Send approved complaints to:

Pico
Svanemøllevej 58
2900 Hellerup
Denmark

International taxes and duties

For orders shipped outside Denmark, local taxes, import duties and customs fees are not included in the checkout price. These charges are applied by your country and are the customer's responsibility.

For example, U.S. customers may see additional fees collected by local customs or the shipping carrier on delivery. We recommend checking with your local customs office if you would like to know more before placing your order.

 

Delivery and return terms last updated 19 July 2026.