Terms & Conditions
Company information
Pico ApS
CVR no. 40629882
Svanemøllevej 58, 2900 Hellerup, Denmark
info@picocopenhagen.com
+45 27 12 67 97
Prices and payment
All prices are in DKK and include 25% VAT. You can pay with Dankort, Visa/Dankort, Visa Electron, Mastercard, Maestro, American Express and MobilePay. No card fees are charged.
If you pay with an international card, the amount is reserved on your account immediately. The reservation is released either when we capture the payment as your order ships or when your card issuer releases it under their own rules. The amount is not withdrawn until your order is dispatched.
Price errors
If a price is obviously incorrect and a reasonable customer would have noticed the error, we are not obliged to sell the product at the wrong price.
Contract, language and governing law
The order confirmation you receive by email constitutes our acceptance and the point at which a binding contract is formed. The contract can be concluded in English or Danish. Purchases are governed by Danish law, and any dispute that cannot be resolved amicably or through the bodies listed below will be settled by the ordinary Danish courts.
Delivery
We ship within 1–3 business days in Denmark and 3–5 business days outside Denmark. During busy periods such as Christmas, delivery times may be longer.
As soon as your order and payment are registered, you will receive a confirmation email with a tracking number. In case of delays, backorders or sold-out items, we will contact you to arrange a refund or a similar product.
Shipping rates
Denmark, GLS parcel shop: Free on orders over DKK 299. Under DKK 299: DKK 29.
Denmark, home delivery: DKK 29 on orders over DKK 299. Under DKK 299: DKK 49.
Outside Denmark: DKK 115–400 with GLS, depending on destination.
Please collect parcels sent to a GLS shop within five working days. Uncollected parcels are returned to us, and the shipping cost may be charged to the customer.
Right of withdrawal
As a consumer, you have 14 days to withdraw from your purchase. The period runs from the day you receive your item.
To exercise your right of withdrawal, notify us within 14 days using our online withdrawal form or by email to info@picocopenhagen.com. Refusing to accept delivery does not count as a valid cancellation unless you notify us at the same time.
After notifying us, you must return the item within 14 days.
Returning your item
Please complete our return form and enclose it with the parcel.
You cover the return shipping. We do not issue return labels. Please use a tracked service; we do not recommend DAO. We only accept parcels sent directly to the return address, not to a parcel shop.
You are responsible for the item until it reaches us, so please pack it carefully and do not use the original packaging as outer packaging.
Partial returns
If you ordered several items, you may return one or more of them. Original shipping is not refunded if you keep part of the order.
Exchanges
You are welcome to exchange for another item in our Copenhagen or Aarhus stores within 14 days, with your receipt. Refunds are not processed in the physical stores, only exchanges for another product or a store voucher.
Items excluded from withdrawal
The right of withdrawal does not apply to goods made to your specifications or with a clear personal touch.
Condition of returned items
If an item has lost value because you have handled it beyond what is necessary to establish its nature, characteristics and function, only part of the purchase price may be refunded. In some cases, only the shipping cost is refunded. We recommend returning items in their original packaging; missing original packaging may reduce the refund.
Refunds
We refund all payments received from you, including standard delivery costs within Denmark, no later than 14 days after we receive your notice of withdrawal. If you chose a more expensive delivery option than our cheapest standard, the difference is not refunded.
Refunds are issued to the original payment method unless otherwise agreed. We may withhold the refund until we have received the item, or until you provide proof that you have sent it back.
Return address
Pico
Svanemøllevej 58
2900 Hellerup
Denmark
The customer covers return shipping. We only accept parcels sent directly to this address.
Right of complaint
The Danish Sale of Goods Act applies to consumer purchases with us, giving you a 24-month right of complaint. Please contact us before returning an item. If your complaint is justified, you may be entitled to repair, replacement, a refund, or a price reduction, depending on the circumstances.
Email info@picocopenhagen.com with photos of the item and your order number. You must complain within a reasonable time after discovering the defect; a complaint made within two months of discovery is always timely.
If the complaint is approved, we will email you a GLS return label. Please pack the item properly and enclose a description of the fault. If the complaint is justified, we refund reasonable shipping costs. Please keep your dispatch receipt so we can process the refund.
Send approved complaints to:
Pico
Svanemøllevej 58
2900 Hellerup
Denmark
Complaints and dispute resolution
If you would like to complain about your purchase, please contact us at info@picocopenhagen.com or +45 27 12 67 97.
If we cannot find a solution together, you can file a complaint with:
Centre for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
To bring a complaint, the goods must have a value between DKK 1,110 and DKK 100,000. For clothing and shoes, the minimum value is DKK 720. A fee is charged.
If you live in another EU country, you can file a complaint via the European Commission's online dispute resolution platform: ec.europa.eu/odr.
Personal data
When you shop with us, we collect your name, address, phone number and email address. We use this information solely to process and deliver your order, handle complaints and returns, and meet our legal obligations.
Legal basis for processing
We process your personal data on the following bases under the GDPR: performance of the sales contract (Art. 6(1)(b)), compliance with legal obligations such as Danish bookkeeping law (Art. 6(1)(c)), and our legitimate interest in preventing fraud and improving our service (Art. 6(1)(f)). Marketing communications are sent only with your consent (Art. 6(1)(a)).
Storage and sharing
Your data is stored by Pico ApS for five years after the end of the financial year in which the purchase was made, in accordance with the Danish Bookkeeping Act, after which it is deleted. We share data with service providers who handle payments, shipping, IT hosting and similar functions on our behalf. These providers process data only on our instructions and may not use it for their own purposes. We only work with data processors in the EU or in countries that provide an adequate level of protection.
The data controller for www.picocopenhagen.com is Pico ApS.
Your rights
You have the right to:
- request access to the personal data we hold about you;
- have inaccurate data corrected;
- have your data deleted where we no longer have a legal basis to keep it;
- restrict or object to our processing of your data;
- receive your data in a portable format;
- withdraw any consent you have given us at any time.
To exercise any of these rights, please write to info@picocopenhagen.com.
Complaints about our data handling
If you believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Danish Data Protection Agency:
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
www.datatilsynet.dk
Terms and conditions last updated 19 July 2026.