Terms & Conditions
Terms and conditions
Address: Svanemøllevej 58, 2900 Hellerup
Phone no: +45 27126797
You can pay with: Dankort, Visa/Dankort, Euro/Mastercard, Mobile Pay, Maestro, Visa Electron & American Express. All prices is in DKK included 25% VAT.
Reservation of amount
If you pay with an international payment card, the amount will be reserved immediately. The money is reserved on your card or account until:
1) We raise the amount when we ship the item(s), or 2) until the money is released according to agreement with your card issuer.
We strive to send the order within 1-3 business days – but we inform you that in busy periods like Christmas we can have an extended delivery time.
As soon as your order and payment is registered you will receive a mail with a tracking no.
In case of delays, backorders or sold out items we strive to inform you asap to find a solution. Fx return your payment or help you find a corresponding product.
If a price obviously is incorrect and you fairly should have discovered this, we are not obligated to sell the product at the wrong price.
We offer free shop delivery with GLS on all danish orders over DKK 250. For order under DKK 250 we charge DKK 29.
For home delivery orders over DKK 250 we charge DKK 29.
For home delivery orders under DKK 250 we charge DKK 49.
For outside DK, we offer delivery with GLS from DKK 115 to DKK 400.
Right of cancellation
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
The deadline means that you have 14 days from receipt to notify us that you will regret your purchase. You can send an email to firstname.lastname@example.org or use the standard cancellation form, which you will find at the bottom of the terms and conditions. You cannot cancel the purchase by refusing to receive the item without also notifying us.
If you want to return part of your order:
If you have purchased multiple items from us, you have the opportunity to send one or more items back, even if they are purchased in one order.
Note that you do not get the shipping costs back if you regret some of your purchase.
Once you have notified us that you will regret your purchase, you have 14 days to send the item back to us.
We kindly ask you to complete: Return Form
You must pay for the package to be returned, and you are responsible if damage occurs during transport. Please be sure to pack your items in correct and proper packaging without using the original packaging as outer packaging.
We are not making refunds for giftcards.
Exchange to another item:
You are always welcome to exchange to another item in one of our stores in Copenhagen or Aarhus within 14 days with your receipt.
It's not possible to make a returns in our physical stores, but we offer to exchange your item(s) to another product or a voucher for our physical stores.
No right of withdrawal:
These agreements cannot be undone:
- Delivery of goods that are made to your specifications or have a clear personal touch.
The condition of the item when you send it back:
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, it may lead to a decrease in the value of the item.
Refund of the purchase amount:
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs in DK (however, this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement.
We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us proof of having returned it.
Christmas gifts return:
Christmas gifts purchased in November:
We offer to exchange your gift in our physical stores to other item(s) or a voucher for our physical stores until January 31st 2024. We can't offer returns or exchanges through the webshop for christmas gifts bought in november (orders placed after 24/11-23 excluded). Returns of Christmas gifts purchased at the webshop can only be returned directly to the webshop and not in our stores. We will issue a refund to the original form of payment.
Christmas gift purchased in December:
Gifts can be returned until Friday 12th January 2024 directly to the webshops address. We will issue a refund to the original form of payment.
It's not possible to make a return in our physical stores, but we can offer to exchange your gift to another item(s) or a store voucher in our physical stores.
We only accept packages that are sent directly to the address.
When you return the item, please enclose a detailed description of the problem as well as your contact information.
( PDF click here)
Tlf: +45 27 12 67 97
I hereby give notice that I wish to withdraw in the course of my contract of sale of the following goods:
Date of purchase::
Date of receipt:
Signatur and date:
The cost of returning is covered by the buyer.
We only accept packages that are sent directly to return addresses.
The amount will be refunded to the account the item was purchased from.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.
This means that you have a right to make a complaint for 24 months.
You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.
If the compliant is justified and approved by us, we will send you a GLS return label by mail, that you can place on the parcel and ship back to us. The item must always be sent back in proper packaging. We're not taking in compliants that we haven't been informed by first and which is not approved by our customer service.
Right of appeal
If you as a consumer want to complain about your purchase, please contact: email@example.com or phone no: +45 27126797
If we do not succeed in finding a solution, you can send a complaint to:
Center for Klageløsning
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr
Personal data policy
We need the following information when you shop with us:
Name, address, phone no. and email address.
We register and pass on the personal information that is necessary to be able to deliver the item to you.
The personal information is registered with Pico ApS and stored for five years, after which the information is deleted.
In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The data responsible for www.picocopenhagen.com is Pico Aps
You have the right to be informed of what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: firstname.lastname@example.org
Terms and conditions updated 7. July 2023